We understand that circumstances can change and you may no longer be able to attend a course you have booked.
Unless you have additional statutory cancellation rights:
You may request cancellation of your booking within 7 days of the date of purchase. Where a refund is due under our voluntary cancellation policy, a £15 administration fee will be deducted from the amount refunded.
Course fees are non-refundable, subject always to your statutory rights and applicable consumer law.
If you are unable to attend, please contact us as soon as possible. At our discretion, we may allow your place to be transferred to another eligible delegate or transferred to a future Dental Gym course. Any transfer is subject to availability and is not guaranteed.
If you cancel after the applicable refund period or fail to attend the course, no refund will normally be provided, subject to your statutory rights.
In the unlikely event that The Dental Gym cancels a course, you will be offered either:
If a course is rescheduled, we will contact delegates as soon as reasonably practicable and provide details of the available options.
The Dental Gym is not responsible for additional costs incurred by delegates in connection with attending a course, such as travel, accommodation or loss of earnings, except where liability cannot lawfully be excluded.
To request a cancellation, refund or transfer, please contact The Dental Gym using the contact details provided on our website or email drsamcope@gmail.com and include:
Refunds that are approved will be returned to the original payment method. Processing times after a refund has been issued may vary depending on the payment provider and your bank.
Nothing in this policy is intended to exclude, restrict or otherwise affect any rights you may have under applicable UK consumer law.
Where a statutory right to cancel applies to your booking, that statutory right will take precedence over the voluntary cancellation arrangements set out above.
Last updated: September 2026